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Helmets
Jackets
Pants
Gloves
Boots
Protectors
Leather suits
Eyewear
Other Rider Wear
GIVI Cases
Soft luggage
Exhausts
Windscreens
Other Accessories
K&N Performance Filters
RAM Mounts
Garmin GPS
Contour Cameras
S100 Cleaners
Tool/Repair Kits
 


Frequently Asked Questions
 

 


1. Product inquiries

  • Please visit our dealer’s page and contact the nearest official Motoworld dealer near you. If we don’t have any Motoworld dealer in your area, please contact us through 02-4704745 or email us at inquiry@motoworld.com.ph.

  • For technical questions, please also consult with our partner brand’s official website.

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2. Domestic mail orders

  • Please check our size chart to find the correct size. For payment, we can accept bank to bank deposit.

  • Please call our order hotline numbers 02-4704745 or 09178842345 to place orders. You can also drop us an email at inquiry@motoworld.com.ph.

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3. International shipping

We don’t process international shipping at the moment. But please check back on our website as we plan to implement this soon.

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4. Wholesale inquiries

We are open for wholesale business with motorcycle dealers. Please call our office at 02-4704745 or email us at dealers@motoworldph.com for more details.

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5. Helmet safety standards

Most of our helmets carry the European ECE 22.05 safety rating. We also have some model with SNELL certification or US DOT safety standards. But we assure you that we ONLY distribute helmets with internationally recognized safety standards.

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6. Helmet sizing

Finding the correct fit is very important for safety and enjoyment of your helmet.

Here’s the typical size chart for most helmets:

S – 55 to 56 cm           M – 57 to 58 cm
L – 59 to 60 cm           XL – 61 to 62 cm
XXL – 63 to 64 cm     XXXL – 65 cm

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7. Take care of products

  • Please only use mild soapy water when cleaning your helmet and its components. Never use any chemicals as it may damage your helmet’s finish and components.

  • For apparel, please follow the washing instructions found in a tag together with the product.

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8. Product warranties

  • We offer a 1-year limited warranty from the date of purchase on helmets and GIVI cases that are purchased from us through our dealer network.

  • We try our best to make sure that all goods are in excellent condition for your enjoyment.  However, should problems arise, we will provide free repair and replacement of parts if needed but not exceeding the value of the product.

  • Please consult with the owner’s manual to know how to properly take care of our products.

  • Please take note that the limited warranty does not apply to these:
    • Accidents or drops
    • Modification done on product (glue, adhesives, paint, screws, etc.)
    • Contact with chemicals
    • Incorrect use and lack of care
    • Ageing due to normal wear of the helmet liner, helmet appearance, or the visor (scratches, marks, etc.)
    • Prolonged exposure to sun light especially for paint and decorative colors
    • Subjective considerations like problems regarding comfort, fit, noise, aerodynamics, etc.

  • Limited warranty also does not apply on close out products

 

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